Check to make sure that you have power at the outlet. Refer to the service manual for your particular model to see how to replace any parts, since each model is different. 10. Turn off the thermostat, open the circuit breaker: the heaters cool down to room temperature. We have compiled a list of the most common questions we get asked about our products and brand. If you have followed this crucial step and it is still not working please return your heater back to the retailer you purchased it from with your purchase receipt if you are still within the 2 year warranty period. Rang dimplex about this problem and they said its the way it works . This particular room is not used so I want to turn this unit off. A baseboard heater that’s running nonstop is a sign of a faulty thermostat. Also refer to the last page of the Owner's Manual under the Advanced Function heading for more information. To prevent a possible fire, do not block air intake or exhaust in any manner. By performing a thermostat manual reset, it is possible to repair your storage heater. Heellllpppp!! Step 6 Control and monitor your heating and hot water with Dimplex Control. No mist is being produced when I turn on my Optimyst -Firstly, check that the water tank has sufficient water so that the sump can be filled and covers the transducer. ... Dimplex won’t fix or improve it. Leave the fireplace for a period of time to cool down, and then try using it again. Some timers don't have an option to turn the heater on, but only turn the heater off after a set period (e.g. Make sure that the exterior intake louvers and heater cavity are free from dirt/dust. A malfunctioning thermostat could increase your energy bills. Any time. Open the main panel door and look for a tripped breaker. Why Won’t the Heat Turn Off? Do not use on soft Electric Heating Solutions Backed by over 40 years of global expertise, Dimplex ® is a trusted name in electric heat, ensuring the highest quality, energy-efficiency and comfort. The nearby heater may have caused the Quantum to turn off prematurely. Ensure thermostat … A: Please refer to Operation section in the Owner’s Manual. The details of your warranty can be found in your owner's manual. A malfunctioning thermostat could increase your energy bills. Turn off the power supply and remove it. Ensure that there is nothing blocking the inlet or outlet to the heater component. Check the heater switch and wall thermostat setting when you confirm it is not the remote. Please check that you have the snow flake symbol illuminated and check that the required temperature is set. more efficient . Set the thermostat to 70F: heaters warm to around 200-250F. None of these heaters (eco or oil-filled column) emit fumes. * So, working in conjuction with the home's primary heating system, Dimplex fireplaces and stoves are capable of taking the chill off just about any size room when required. A: Dimplex fireplaces and stoves distribute a warm, gentle, even heat over a wide area by means of a silent fan-forced heater. To prevent a possible fire, do not block air intake or exhaust in any manner. There could be a loose wire in the unit, therefore the wiring will need to be checked, The thermostat may be defective and will need to be replaced, The heater may be defective  and will need to be replaced. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater. I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. Please change the light bulbs. 12. Ensure the power is switched off to the panel heater. After turning off the unit, always wipe it down with a piece of damp cloth. Dimplex FX20V bathroom heater runs for 5 minutes then switches off, even if room is cold. Check the heater switch and wall thermostat setting when you confirm it is not the remote. uses alot of electricity . Want to make sure a minimum temperature is maintained? The nearby heater may have caused the Quantum to turn off prematurely. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. Just turn the switch to off and give us a call. Spot faults and manage multiple sites, remotely, all from one App. The Baseboard Heater Won’t Turn Off . I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. Why can I not set a program on my oil filled column heater to operate over night? If there is still no heat then the heater blower assembly must be replaced. When your baseboard heater won’t turn off, it is because either the thermostat is stuck, or there is a malfunction. In extremely cold conditions, your baseboard heater may run for a short time and automatically shut off because of a defective thermostat. If we didn't answer your question above or you have furthers questions, please contact our Customer Care Team. Turn your electric fireplace off at the unit, and turn it off and unplug the power cable at the wall socket. Member. If the product you have purchased requires the fan to run only when the heater is on then the heater switch should be replaced or the heater blower assembly must be replaced. Turn off the thermostat control. If the heat turns on, there is not a power issue. High energy bills and inaccurate thermostat readings can be the first sign of a problem before the baseboard heater won’t turn off. Forgot to turn the heating off before going on holiday? 1340 Ferntree Gully Rd Please refer to Operation section in the Owner’s Manual. Both of these problems can be solved by replacing the thermostat . If your electric fireplace heater won’t turn on, won’t heat or the fan is blowing cold air: Ensure that the fireplace is plugged in and turned on at the wall. Check to make sure power is present at the main on/off switch on your unit. I'm new to forum. Also refer to the last page of the Owner's Manual under the Advanced Function heading for more information. How can I attach the exhaust hose to my Portable Air Conditioner. It will be labeled with part number 47-1001, 47-1010-R or APT-1315). Join Date: Jan 2009. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. Leave the unit plugged into the power for 72 hours to recharge the battery to solve the issue. Why Won’t the Heat Turn Off? The remote control may need to be initialized with the stove. Set the thermostat to 70F: heaters warm to around 200-250F. Ensure that the main power switch on the fireplace is turned on. There could be a buildup of dust/dirt or pet hair in the heater assembly. Turning the knob to the counterclockwise just reduces the heat to the lowest level. -If there is another Quantum - set the Quantum heaters to master/slave mode. Turn off the thermostat, open the circuit breaker: the heaters cool down to room temperature. Close the circuit breaker: the heaters stay at room temperature. Posts: 3 Received 0 Votes on 0 Posts Baseboard heaters won't turn off. Please use your supporting hand on the other side to pull component up and out.3. Check the remote if the fireplace won't turn off or on. However, if your systems on/off switch is properly labeled it should be easy. If after 72 hours the unit still won't turn on, please contact our Customer Care Hotline on 1300 556 816. It may be on the heater itself or on the wall. You'll get a second orange light come on just under the thermostat dial, showing that the heating elements are now on. 4. on Jul 01, 2010. CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539. © Dimplex 2019 Insert the extended ribs into the round fitting at the rear of the unit under the tabs in the inside of the fitting. It is normal for the blower to run continuously on some units, however on other units the fan will run only when the heat is activated. Now your heating is never out of reach. Don't see your question? Check to ensure the batteries are working and replace if required. Just turn the switch to off and give us a call. they are way better . If you feel your appliance is definitely faulty and during the warranty period, please return it back to the place of purchase along with your receipt. Install this white double-pole bi-metal thermostat to your white DPEG baseboard heater to have the temperature at your command. Hello. If the heating system won't turn OFF, that is if heat keeps being delivered even when you don't want it, set the thermostat to its lowest temperature setting and wait three to five minutes. Use a flat head screw driver to leverage between the half of the basic thermostat with the logo on it and the panel. Fill out the form and we'll get back to you. I lost my manual, where can I get a new one? Location: Washinton State. automatic switch will turn the heater off and it will not come back on without being reset. If you do not know what your product model number is, please see the below image guides which explain how you can find out the model number on a variety of Dimplex products. All Dimplex Manuals are available to download on our website. It will produce about 5115 BTU of total heat. Anywhere. This particular room is not used so I want to turn this unit off. At the top of your storage heater, look for three round polo-like items. Defective Thermostat. Wish the app had a setting to turn heaters off rather than having to set the temperature to zero. My Portable Air Conditioner is not blowing any cold air? We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. I also used this heater in a bigger room , lets say 4 by 4 m and its useless . 2. A baseboard heater that’s running nonstop is a sign of a faulty thermostat. so that it won't run all night). The heaters don’t read the correct temperature of the location. Our portfolio includes over 700 quality products, including our iconic electric flame products, a whole host of portable heaters, as well as a diverse range of effective air … 11. If your problem continues here are a few trouble shooting points: Click here to see the availabel Remote Control Manuals, A: Due to the face that the heater is located on the underside of the stove, we recommend that you place the stove on a hard surface as the underside of the unit does get hot. 12. Find comfort at home with Dimplex; the trusted name in electric heating, cooling and air treatment for your home. The temperature cutoff switch can be reset by unplugging the unit, waiting five minutes and plugging the unit back in. 10. Q: Why will the heater not turn off? The remote or the remote receiver may need to be replaces. If heater does not turn off then you must replace the thermostat. To disconnect the unit, turn the controls off, then remove the plug from the outlet. The double-pole feature provides the thermostat with the capability of turning off the heater … 4. The unit may come on and can now be operated with the manual switches. If after 72 hours the unit still won't turn on, please contact our Customer Care Hotline on 1300 556 816. Please make sure that the unit is unplugged prior to cleaning. Once inserted, turn the hose as if screwing it down till it will turn no further. The heater must be completely switched off and the power point on and not touched for 72 hours. Some of our models have a battery in the timer, that when flat, will prevent the heater from turning on. Ensure the heater is cool before cleaning. -Ensure that the transducer is plugged in and is sitting correctly in the sump and that the black lead is not crossing the top of the transducer disc, as this can stop the formation of mist. The only trouble we've ever had with Dimplex was once when a plug came lose on one of the old heaters and the oil leaked out. 11. Short video showing how to reset the thermal cut out on an old dimplex storage heater 1 switch for 1200W, both switches for 2400W. Most times the on/off switch for your furnace or boiler is labeled and red in color. Turning the knob to the counterclockwise just reduces the heat to the lowest level. Turn thermostat counter clockwise to the end. Why does my Dimplex oil filled column heater not work from new. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater. . buy a dimplex portable air con . The Dimplex PC3010W31 can also provide whole home comfort offering you the chance to heat multiple rooms off one control. If flicking the heater switch does not change the situation then you will need to replace it. The models are: 1.5 kW Premium Eco Column Heater with Remote (OFRC15ECCB), 1.5 kW Eco Column Heater (OFRC15TIB), 1.5 kW White Eco Column Heater (OFRC15TIW), 2.4 kW Black Eco Column Heater (OFRC24TIB), 2.4 kW White Eco Column Heater (OFRC24TIW), and the 2.4 kW Premium Eco Column Heater with Remote (OFRC24ECCB). Hello. In a situation where electric heaters won't shut off, you are likely looking at some electrical problems in the system. We don't sell direct to the public, Please click here to find your nearest stockist. If you are mechanically inclined and handy with a soldering iron, you should be golden with a few checks of the system. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. I am having trouble with a dimplex EP750 heater installed via a RXWP4 controller and a switched spur. Please contact our friendly customer care team on 1300 556 816, The timer will need to be set up to operate until midnight, and then from 00.10 to the required shut off time. Dimplex BN2805W31 Baseboard Heater - How do I turn it off? A digital or mechanical timer that allows you to set the heater to run at specific times or periods. The heater will not work properly without being fully charged. set timer, that your grandchildren might have accidentally input). Linear proportional convector baseboard heaters such as this Dimplex model communicate via radio frequency allowing you to install just one remote control for multiple units throughout your home. The Baseboard Heater Won’t Turn Off . Once you have cleaned the unit, plug it back in and turn it on. automatic switch will turn the heater off and it will not come back on without being reset. If there is no heat but the blower is still blowing then the thermostat must be changed. Have referred to your white DPEG baseboard heater that ’ s manual, and then pull out first. Attach the exhaust hose to my Portable air Conditioner Tools Search this thread # 1 01-17-09, PM. That you may have a defective dimplex heater won't turn off switch and wall thermostat setting when confirm. 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