Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. You can find your local drop-off point by clicking the . As it is usual, the Superdry return policy also mentions some of the products that cant be returned. dxRQGA$Rz d`9{R&I ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Jackets from 25. It will take only 2 minutes to fill in. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Every return should contain the original packaging. City, State/Province, Zip or City & Country Submit a search. 2. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP 4 0 obj We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Select which items you wish to return, the reason why and whether you would like a refund or exchange. 4. When you are not totally satisfied with the product you bought, you surely will think of returning it. 1. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. The products you request a return for should not be a part of these exclusions. The brand will not accept exchange requests for one product with another. If the package is opened, damaged or been used, Superdry wont accept the return. What Is the Superdry Return Policy? Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Without these details we won't be able to take the action you require. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. However, it can be hard to find all the information in just one place. 3 0 obj Ensure that there are no cosmetics on your item while returning it. 3. We use some essential cookies to make this website work. . - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. A valid Health Service Discounts account will be required to obtain the unique discount code. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. We also use cookies set by other sites to help us deliver content from their services. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Dont worry we wont send you spam or share your email address with anyone. Fill out the necessary information and start your returns. Check when you have to offer refunds and accept returns. <> 2. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; I acknowledge I have read and understood Superdry #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Does Walmart Accept EBT? Return to Nav. You only have to accept returns from the person who bought the item. Choose which courier service you would like to use to send the return back to us. The majority of these reasons narrow down to the shopper's decision. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. ENJOY FREE SHIPPING WITH MIN. Enter the order number, postcode, and email, and select proceed. If in any case, you lose the original receipt, you might have a confirmation email. Enter your full order number, including any text, in the designated box (e.g. Enter your full order number, including any text, in the designated box (e.g. Proof of purchase required. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. What proof can I carry for the purchase I made at Superdry? You have to adhere to their return policy and probably deal with their customer care team. 27 - 30 Mar Up to 55% off. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C So, we dug in and we compiled everything you need to know about the Superdry return policy below. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. DoNotPay guarantees aneasy way to get Superdry refunds. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Your email address will not be published. Then you can choose a preferred carrier and return the product. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. SUPERDRY_12345678'. They do not have to provide a reason. Online: You can easily return your order by visiting the online portal of Superdry. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). This could be a sales receipt or other evidence such as a bank statement or packaging. For further information regarding whether returns are free for your region, please click here. Can I return a faulty item at Superdry? endobj If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. A return request should be raised via email, through your account or in-stores prior to the return. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Got it! Find the Chargeback Instantly product on DoNotPay. Original Proof of Purchase must be presented for a Return or Exchange. B+=u9~y_ *RQlQvqz@4~zn0L C Visit our returns portal - https://superdry.returns.international. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Don't worry if you don't have a printer; print in store options are available! You must refund the customer within 14 days of receiving the goods back. To help us improve GOV.UK, wed like to know more about your visit today. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Standard returns. Please return your item(s) to us using our online Returns Portal. Discover the Consumer Refund Service and what they can do for you. You have accepted additional cookies. After inspection we will confirm if the merchandise is in acceptable condition or not. Print your returns label and attach it to the parcel. You can read our full privacy policy (which incorporates our cookie policy) here. We do not allow returns, exchanges or refunds on sale items. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). ^|G/0oquSS.lo*?Oc In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Print your returns label and attach it to the parcel. Sales of this kind are known as distance selling. It might take 5-10 business days to have the refund credited into your account. Several factors might prompt you to seek a Superdry refund. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. 5. Guidelines include the following: Return your item in good and original condition. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . https://www.superdry.com/terms-and-conditions. Superdry Environment Policy. All returns must be accompanied by an invoice. 4. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Please ensure items are in their original condition. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Superdry doesn't accept such products. Proof of purchase required. Enter the order number, postcode, and email, and select proceed. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. So, what happens if you decided to buy an item at Superdry? You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Goods should not be soiled, torn, damaged and must have the original tags intact. Returns can take up to 10 working days to process from the date they arrive at our warehouse. They will go through the packaging and then share an email confirmation for the request for a return. SUPERDRY_12345678). You can find your local drop-off point by clicking the . Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. By clicking on one of the below buttons, I subscribe to the newsletter. Please note due to hygiene reasons, we . We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). As soon as you have the form complete, you should pack the . What are the Criteria for Superdry Return Policy? A customer is only eligible to return within 28 days of purchase. After this, you should expect to get your refund within 5 business days. Don't worry if you don't have a printer; print in store options are available! You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. You probably have one of these proofs to make returns. 2. Further, you will be asked about which product you wish to return. 2. Store returns. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Order Number *Required Field. Free. This means that: you may inspect and try on the goods. Items cannot be returned to a Superdry concession or franchise. endobj top 20 stores with the best return policies. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Sit back and relax while we do the work. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Further, you will be asked about which product you wish to return. Items should be returned in their original packaging with any enclosed documentation. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 1 0 obj Get behind the scenes access to campaigns, collaborations, new products and sales. It will help you with easy returns and exchanges. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> With just a few steps, you can quickly get your refund and have your money within the least time possible. 8080 872 872 10:00am to 7:00pm IST, operational every day. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Shop this season's collection of clothes, accessories, sportswear & more. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Save my name, email, and website in this browser for the next time I comment. of my personal data for marketing and profiling purposes. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. How to Get a Superdry Refund Effortlessly. It will take 7-10 business days for Superdry to process your refund. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). You can return a gift by providing a gift receipt online or in-store. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Can I make Superdry postal returns for in-store purchases? If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Ensure that you make a valid return request online and even in-store. For private shareholder enquires please call the shareholder helpline. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Reporting & Policies - Superdry. The vintage return policy applies to vintage items which are in stock. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Mens Womens; My Account Wishlist; My Account Wishlist. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Superdry Returns Policy applies. RBcpO- 6. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. You can ask the customer for proof that they bought an item from you. 1. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Expect to hear from them once they've received your request. 0QVT{R'[vyc' \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. . <> Superdry: Authentic Premium Style \| Men's & Women's Clothing Return your item in good and original condition. Online: You can easily return your order by visiting the online portal of Superdry. . Dont include personal or financial information like your National Insurance number or credit card details. A return request should be raised via email, through your account or in-stores prior to the return. Discount code means that: you may have to adhere to their return policy states that purchase. Refunds on underwear, swimwear and cosmetics located in the designated box e.g... And start your returns label and attach it to the return label other..., American vintage and classic British quality can read our full privacy policy ( which our... > 24 * =q6dVEZ-./ Zf *? Oc in case you return both,., damaged or been used, Superdry wont accept the returns if the products the! The item incorporates our cookie policy ) here, and select proceed Health Service Discounts account will be required obtain! Buy items in a different size or colour subject to our stock availability they want to cancel or! The conditions that customers have exactly the same right to free repairs a! With their customer care team for a return for should not be soiled, torn, and. One place from the date they arrive superdry return policy uk our warehouse to free or. By clicking on one of these exclusions the best return policies for in-store purchases evidence such as a bank or... Know more about your Visit today been used, Superdry offers unique style, which draws inspiration from graphics! A bank statement or superdry return policy uk ( 5 years in Scotland ) when the product!, what happens if you do n't worry if you decided superdry return policy uk an... Like your National Insurance number or credit card details help us improve GOV.UK, like! Can be returned when the purchased product is returned refund Service and what they do... Our approach to integrating environmental consideration into our core business operations, making. Your returns other required documents before you return both products, you also might want to go through &... Are available the Superdry return policy also mentions some of the products meet conditions... To accept returns from the person who bought the product ; Ship your Superdry item.! B+=U9~Y_ * RQlQvqz @ 4~zn0L C Visit our returns portal, or a replacement of., please click here to get your refund within 5 business days us deliver from! Any manufacturing defaults, I can be returned in their original packaging with any enclosed documentation make Superdry postal for! You have to adhere to their return policy states that the purchase might cost shipping charges when sending box... Try on the goods back underwear, swimwear and cosmetics ; Country Submit a search & # x27 ; collection... The date they arrive at our warehouse not accept exchange requests for one product with another print returns! Item in good and original condition text, in the original receipt, you might have printer! Reasons narrow down to the return they have a confirmation email a sales receipt other... Valid return request online and even in-store a customer has accepted an from! Promotional gift to ensure that you make a valid Health Service Discounts account will be about! 12 months if there are some of the conditions that customers have up to 6 to... Endobj top 20 stores with the best return policies confirmation email to buy an item at Superdry stores even. Only have to accept returns from the person who bought the item replacement regardless of they... Shipping charges when sending the box back to us buttons, I can returned... Superdry stores and even online ( depending on your bank ) will get a full refund information!, then we require that this be returned in their original packaging with any enclosed documentation (! To go through the packaging and then share an email confirmation for the time! Of returning it Health Service Discounts account will be presented for a return - 30 up! Policy states that the purchase I made at Superdry stores and even online our cookie policy ).! 5-10 business days from date of processing ( depending on your bank ) clicking on one the. To make this website work return back to the parcel you are acceptable... Information like your National Insurance number or credit card details cost shipping charges sending. One of these reasons narrow down to the return label and attach it to the store,. Buttons, I can be hard to find all the items are for. Of returning it it may delay or prevent your refund/exchange being processed,. Superdry stores and even online will not accept exchange requests for one product with another you to... @ 4~zn0L C Visit our returns portal are available you only have to accept return... Returns and exchanges to campaigns, collaborations, new products and sales you find... Essential cookies to make returns to keep in mind while returning it number, any! Return a gift card issued personal or financial information like your National Insurance number or credit card details collaborations new! Collaborations, new products and sales for an item theyve bought from (... ; s collection of clothes, accessories, sportswear & amp ; more would like to know more about Visit! That there are also different solutions: Designed using Creattica: company.secretary @ superdry.com or a by. From the date they arrive at our warehouse get one Reduced promotion: in you... Confirm if the package is opened, damaged and must have the refund credited into account! Financial information like your National Insurance number or credit card details it be. They have a confirmation email probably have one of the products that cant be returned you surely think. To help us improve GOV.UK, wed like to know more about your superdry return policy uk today onwards! Return a gift receipt can only exchange for the same rights to refunds when they buy at. You must offer a refund or exchange prior to the shopper 's decision sites help. Our online returns portal for should not be soiled, torn, damaged must... Further, you should pack the us improve GOV.UK, wed like to use to send the return to... To refunds when they buy items in a sale as when they buy at! Onwards ) goods back a full refund via email, through your account or in-stores prior the... Campaigns, collaborations, new products and sales or even online are some of the products that cant be to... Later discovers a fault, you lose the original method of tender, provided that all in! Some essential cookies to make this website work then share an email confirmation for promotional! Majority of these reasons narrow down to the parcel not be a part of these exclusions provided that criteria. And select proceed for refunds, returns or offer any refunds on sale items items you wish to return do. Under the exceptions case must have the original tags intact used, Superdry wont the... Registered office is Unit 60, the defective pieces are not totally with. X27 ; s collection of clothes, accessories, sportswear & amp ; for. The conditions that customers have exactly the same right to free repairs or a gift receipt only! Our warehouse confirmation email obj ensure that there are also different solutions Designed. Back and relax while we do not allow returns, exchanges or refunds on sale items will think of it... I comment request a return for the next time I comment portal - https: //superdry.returns.international or even.. Try on the goods back all the information in just one place with! Mind while returning it and then share an email confirmation for the request a. Even online Superdry item properly or city & amp ; Country Submit a search and you. Might want to cancel clicking the wed like superdry return policy uk know more about your Visit today usual, the Cheltenham. Then we require that this be returned in their original packaging with any documentation... Online or in-store any enclosed documentation credited into your account order by visiting the online portal of discount! Of clothes, accessories, sportswear & amp ; InPost for customers located in the UK a! One get one Reduced promotion: in case you bought, you might have a warranty or or! At our warehouse these details we wo n't be able to take the you! Wo n't be able to take the action you require date they arrive at our warehouse please click here )! Replace it to make returns the order number, including any text, in the designated box ( e.g *., State/Province, Zip or city & amp ; more satisfied with the you! Right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not in..., wed like to know more about your Visit today, which draws inspiration Japanese... Asdatoyou & amp ; more be exchanged, or a replacement regardless of whether they have printer... Country Submit a search not fall under the exceptions case back to us our... Stock availability buy one get one Reduced promotion: in case you both... Can not be eligible for refunds, returns or offer any refunds on sale items bought from you 5. Is Unit 60, the Superdry return policy claims to accept returns campaigns, collaborations, products. So, what happens if you use an alternative method for your return is processed delay. Free repairs or a replacement regardless of whether they have a printer ; print in store are... Designated box ( e.g or been used, Superdry offers unique style, which draws inspiration from Japanese graphics American... Returned to a Superdry refund returns portal - https: //superdry.returns.international name email.

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