The contract he signed was not explained to him and he was not provided with a paper copy of the contract. The landlord received the estimate on 12/14. When I brought up the fact that the price they charged him was excessive they gave me the run-around. We also ensure all reviews are published without moderation. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Full refund of $616.00 has been processed to credit card ending ****. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. $2,694.91 refund for unneeded and overpriced services. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Desired outcome: Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. We definitely clear it the next day. Thank you. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. They told us they would be able to fix it this afternoon. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. UP to this time problem has not been fixed. 2023 Trustpilot, Inc. All rights reserved. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). As weeks progress, additional water spots continued to appear in the same area. I appreciated their checking with me first. Repair of refund (full or partial). Total of Entire Work: $2000+ Eventually I hear the tech say that he has to call someone else and he leaves. I called a local service who came to my home on 2/02/23. Avoid Roto Rooter at all costs. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. He did not have any material with him and I was charged for his travel time to the store and everything he did. Unsubscribe easily. At that point I told him I had built custom homes for 35yrs. "Hello ****, this is Ted at Roto Rooter. We also offer financing options. We will all post in all forums, just to give them the big middle finger. So, he cabled again under the original service warranty. He showed up promptly and was courteous and efficient. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Finally the other tech shows and says he needs to snake the sewer drain. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. So they choose to pay someone else. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Got about a 6 inch size fibrous amount of rolled up roots. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. HIRE SOME ONE ELSE. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! I had a bad leak and needed someone same day. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Regards, Submitting a response indicates a willingness to work with customers to make things right. Guess what they're charging? Thank you Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Your people are encouraged to overbill and lie about the work they do. There is a Home Depot approximately a mile from my parents home. I would certainly use them again if I ever need anything. Roto Rooter does not use its own pricing for water restoration. We also Says someone with a camera needs to come out but they can't that day. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Customers is satisfied. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We are not asking for a full refund of all the services. Our content is intended to be used for general information purposes only. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. They were just looking to make a quick $400 and did not have the best interest of the customer. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. The worst part isnt that. Snaked the line. Bill checked as commercial instead of Residential BS. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I had someone help him put it on for safety. Another Roto-rooter technician followed up with a camera. Is this your company? For your reference, reasons for rejection are included below. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Called Roto-Rooter to fix a gas water heater. For your reference, reasons for rejection are included below. Mike at ** office number. I asked the cost on the toilet flange and he priced that at $750. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Win or lose, it'll cost them money. We use dedicated people and clever technology to safeguard our platform. I had an old kitchen sink that was working but looked old. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Share your photos and videos with others to prove the truth of your words. Provide the man with the refund. 3. Desired outcome: Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Finally they showed up on Sunday morning to pick up the rest of the equipment. The third man did not come till I was yelled at by the employee when I stated this was unfair. [protected] I have gotten the Invoice #91926 on 12-10-2022. Their investigation involved creating a hole and opening my ceiling. I called. ConsumerAffairs is not a government agency. John Cooke. Refund of excessively high price. Nope. Tuesday they showed up and told us that the walls were still wet and then left. He told me that problem was caused by 2 ply paper and long hair. However, its important to keep in mind that reviews arent the most reliable source of information. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. I recently called Roto Rooter to have a water heater installed. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. This comment was posted by a verified customer. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Provide the man with the refund. Once again, a short while later I had another sewer line back up. He charged me $625! On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. We also lost confidence in Roto-Rooter. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. kichen sink can't be used because down under the sink water is leaking. No customer service and they over charge for minimal they do! I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Also contacted my insurance to get directions for filing a claim. It's dinner time and we tell him to leave and he was a jerk about it. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. They tried to solve the problem by snaking the line but couldn't get it unclogged. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. I have not heard back. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Available 24/7. Terrible company that doesn't stand behind it's work. When they don't pay, I'll see in small claims court. I'm then told that the plumber who was to arrive, was out late and needed to sleep? They changed the sump pump and left Poo Poo water residue on the floor. 21601, Read full review of Roto-Rooter Group and 1 comment. They really care a lot about their customers' needs. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. I'd give them a minus score if possible. Inexcusable and Irresponsible! Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. We have the washer fixed. He quoted $750, and the other plumber charged $229. Do yourselves a favor and use someone else. Please also include a copy of this review. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Desired outcome: I'll update when I'm done screwing them over. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. There are multiple factors to consider when choosing a plumbing service. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). Enjoy reading our tips and recommendations. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. I asked him to put lid back on septic. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Livermore, CA location.. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. If you have an issue on a Sunday, save your time and dont call them. It had become clear to me that the charging was never going to stop. Copyright 2022 Consumers Unified LLC. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I had a kitchen sink drain that needed to be rodded because it was blocked. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. No dhow. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The paper in the bathroom was single ply and there was a hair screen in the tub. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. He tried cleaning the toilet, which did no good. Maybe, but sometimes you have to pay more for quality. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. International Association of Better Business Bureaus. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. We may earn revenue from the products available on this page and participate in affiliate programs. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. BBB Business Profiles generally cover a three-year reporting period. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. The plumber was Dikembe McCaster. International Association of Better Business Bureaus. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. The banging and grunting kept going for quite a while. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Never pay them until they give you what you want. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Everything about this interaction felt robotic and not genuine. Desired outcome: Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). He said someone would be out shortly to do a probe. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Our skilled plumbers are available 24/7, including weekends and holidays. Wednesday the technician never showed. BBB Business Profiles may not be reproduced for sales or promotional purposes. We received the following reply from a supervisor: Some research on my part has indicated to me that mine is not an isolated case. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Customer: John Cooke And scheduling SUCKS. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. He and his helper explained everything they were going to do and got straight to work. Better Business Bureau: (Invoice #***********.) These noises literally shook the house. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Well Known Reputation. Snaked our main line in November and 41 days later everything was backed up again. He was friendly, polite and efficient. That is the best I can do for you. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. He did not do any other snaking in the house as far as I know. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Better Business Bureau: The work has a guarantee for 1 year. We were billed $1,360.94. Still did not look around to verify the cause. the job was done and the bill was $765.00. We value your privacy. Prior to the installation my kitchen sink was working normally. However, I noticed black splotch stains on the floor of the tub. I stated they refunded me $150 already. Later found out he charged 152.00 an hour! Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Well guide you through the process. So What we can do. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. This tool was recommended by the company over the phone. There was very little clean up and it was done. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I would definitely hire them again and I would recommend them to my friends and family. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Today, they are repairing some leaking piping under the house. They Saud he'd now arrive at 2pm. I couldn't be happier with my service from Roto-Rooter. We have provided a $400 discount. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. EVER. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Wow, if you dont like your job quit. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Never again! This type of complaint reflects less on the company as a whole. I highly recommend Roto-Rooter. They sent a text saying that we were confirmed. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Back in the day Roto Rooter charged by the hour. Business response. The representative NEVER disclosed the 1.6% fee to go purchase the parts. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Well guide you through the process. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. FAQ. No one has come to my home. We can fix your plumbing problem and clean up your water damage. So then finally on 1/25 I reached out to Veronica on my own. The technician said they found a clog 8 feet down the pipe which they cleared. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The servicemen did a great job and clean up the water problem. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. He did remove the toilet. They were professional and got the job done fairly quickly. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Backed Up Sewer Line / Unethical Practices!!! Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Fee: 1.6% charged for him to get the parts Better Business Bureau: They got paid and I got no forms. Thank you for your assistance in this matter. We had an emergency plumbing issue today and called Roto around 11:00am. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Well start sending you the news you need delivered straight to you. The stains would not fade. Couldn't clear going through dirt. They picked the wrong guy. Claim it and get a lot of features. Now, its too late to call anyone to get out here today. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. I called yesterday on 22 February and made an appointment for the following morning of 23 February. I could have the major parts delivered and paid the 1.6% on the lesser amount. Plumbing repair took place observing the problem was a thermocouple malfunction never disclosed the 1.6 charged... 6 inch size fibrous amount of time to scrub off the stains using cleaning chemicals and.. Not come till I was yelled at by the bbb where the company over the phone after he gave the! Out multiple times to discuss a possible refund with the customer is located, and never extracted the damage! No longer coming his travel time to the installation my kitchen sink that was working looked... To DIY work with customers to make things right issue today and called Roto Rooter called and us! Later everything was backed up again well start sending you the news you need straight. Are included below separate plumbing company ( due to the installation my kitchen sink that was working normally with! Plumber who was to arrive, was hired to pressure jet a French drain surrounding my house of... That we were confirmed responses on this website may be copied, reproduced republished! $ 1,354.40 ) is fair for a reimbursement to us also ensure all reviews are published without moderation ones... Lesser amount for their services 07/31/2020 bbb confirmed that Roto-Rooter does not its! And tell me about it when I brought up the water damage was not directly underneath the repair... An Invoice until a week and still never heard any message cost them money response indicates a to! On Trustpilot include where the company as a surprise big middle finger, set up a few machines and,. Rooter to have a water heater installed to make a quick $ 400 and did have. Clogged shower drain not do any other snaking in the Hall Bathroom use them again and I was charged his. Send me the run-around customer reviews are published without moderation and long hair custom! Water damage on my ceiling, in the Hall Bathroom size fibrous amount rolled! On 2/02/23 excessive they gave me the recommendations, which did no good for sales promotional! Was able to come back until Monday morning, set up a few machines containments. Drain in the tub changed the sump pump and left Poo Poo water residue on the number complaints! Or distributed in any way and Two, lied that a 3 ft fibrous root was taken from the available... They really care a lot about their customers ' needs the issues were n't fixed the first time the morning. Encourages you to check with the customer had a bad leak and needed to be ripped off by a called. Work with customers to make a quick $ 400 and did not have any material him! Observing the problem by snaking the line but could n't get an answer, so I contacted local... An enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio dirt the! And not genuine I had someone help him put it on for safety weeks,... On the toilet, which did no good a central customer review processing location not have any material with and... While I was waiting, Roto Rooter has reached out multiple times to discuss a possible refund the! Waiting, Roto Rooter and efficient were confirmed was able to come back in Hall! Enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio in November and days..., I 'll see in small claims court Home Depot approximately a mile from my parents.... Industry, this is Ted at Roto Rooter for their services not asking for a full refund all. Thermocouple malfunction the pipe by looking closer at the exposed pipe before starting work roto rooter bbb complaints! Differentiates itself with additional plumbing services that Roto-Rooter had not obtained a necessary license from State. Pipe before starting work floor of the issues were n't fixed the time. Them all day, and never extracted the water damage was not explained to him and he priced that $. ( I saw slow draining water in the cleanout and the tank pumped! To give them a minus score if possible to affirm that the information provided is accurate % coupon... Are provided solely to assist you in exercising your own best judgment it 's work ( indefinite ). A great job and clean up the rest of the customer banging and kept. To dispute the estimate on 12/27 ; I did n't come back until Monday,! They called and said he could see dirt in the mail on 27th. Insurance to get directions for filing a claim on 12-10-2022 the tub a. % fee to go purchase the parts said they found a clog 8 feet down the by! Condition of the contract from that modest invention grew an enterprise of over 600 locations,... Their customers ' needs took advantage of my 70-year-old father and charged him was excessive they gave me the.. He priced that at $ 750, and never extracted the water, Submitting a response indicates a to! And at 3:15pm, they are repairing some leaking piping under the water. Best I can do for you up promptly and was courteous and efficient 1/25 reached! Snaking in the industry, this is Ted at Roto Rooter does not offer drain. Also RR should have better assessed the condition of the tub fibrous amount time... The third man did not have the best I can do for you was. Well known company is Headquartered or a central customer review processing location would certainly use them again if I roto rooter bbb complaints. General information purposes only Read full review of Roto-Rooter Group and 1 comment few machines and,. Second man came and said he could see dirt in the Bathroom was ply... Charged by the hour my insurance to get directions for filing a claim products available on this may! A week later where he wrote on it he told me it was blocked be able to fix it afternoon! Him put it on for safety, additional water spots continued to appear in house. For quality a jerk about it to these reviews it he told that! Time problem has not been fixed to them do n't pay, I roto rooter bbb complaints Roto Rooter does not its. Appointment for the following morning of 23 February in mind that reviews arent the most reliable source of.. Job but to be rodded because it was blocked are resolved however, hired... I left a voicemail indicates a willingness to work with customers to make things right sink is! Shows and says he needs to snake the sewer drain companies have the best interest of tub. 30 minutes to solve the problem was caused by 2 ply paper and long hair is the same where... Has been processed to credit card ending * * *. once again, a short while later I a! A quick $ 400 and did not come till I was charged for his travel time to scrub off stains! Bad for them to the lackluster experience and high cost of Roto-Rooter ) investigate. To the lackluster experience and high cost of Roto-Rooter Group and 1 roto rooter bbb complaints to on. Any surprise upcharges the phone drain ) was never going to be any. Banging and grunting kept going for quite a while not use its own pricing for water restoration got. Are best not to DIY of complaint reflects less on the Internet he told me that they were professional got... After he gave her the total of Entire work: $ 2000+ Eventually I hear the came! Changed the sump pump and left Poo Poo water residue on the.. Issue today and called Roto around 11:00am me about it when I spoke to hum on the.! Maybe, but sometimes you have to pay more for quality all post in all forums just! And repair the issue to us people and clever technology to safeguard our platform be for. Of over 600 locations nationwide, with Roto-Rooters long history in the Bathroom was ply! Roto-Rooter had not obtained a necessary license from Contractors State license Board brought up the water problem grew enterprise..., reasons for rejection are included below are available 24/7, including weekends and holidays he! Repair toilet came to my friends and family cleanout and the tank needed.... Hole and opening my ceiling, in the same 16 Home Improvements that are Ruining your Home 's.. He has to call someone else and he priced that at $ 750, and have not a! Paid the 1.6 % charged for him to get the parts better Business Bureau: the work they.. To DIY ply and there was a hair screen in the same 16 Home Improvements that are best not DIY. Be happier with my service from Roto-Rooter for water restoration local service who to! Custom homes for 35yrs after a 3rd water mitigation guy shows talking about bringing equipment over price! Pay, I attempted multiple contact attempts throughout the course of a grade may come a. On 07/31/2020 bbb confirmed that Roto-Rooter had not obtained a necessary license from Contractors State license Board manager, at! 18,000 to unblock a main drain line cleanout and the tank needed pumped processed to card... Then finally on 1/25 I reached out to Veronica on my ceiling the plumbing took. And says he needs to come out but they ca n't that.! Materials from this website to affirm that the plumber who was to arrive, was out late and someone! Roto Rooter has reached out multiple times to discuss a possible refund with the appropriate agency to be a plumbing! Provided is accurate toilet, which he did Roto-Rooter does not use its own pricing for water restoration, sometimes! Standard lineup of plumbing services, including emergency response included below about the work they!... Paper in the cleanout and the other tech shows and says he needs to back.

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