Overall, we had a great week and would be happy to return to this resort in the future. The beach has incredible soft white sand and beautiful turquoise water. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. See more questions & answers about this hotel from the Tripadvisor community. I wrote about it in this blog. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Be sure they will be even more motivated. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Our chef was entertaining and great. Beautiful beach views I would stay here again! Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. The steak house was really good the first time. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Primary Menu. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! It was very good. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. (iStock). Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. The beach has incredible soft white sand and beautiful turquoise water. The beach was beautiful. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. Where Hollywood meets Bollywood. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi 2 of our 3 rooms were close together. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Stay connected while youre away with a suite of tech-savvy services. Enjoy traditional pub food, themed trivia nights. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Our experiences at the restaurants were mostly good. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. Just make sure whenever ordering drinks to request preferred bar labels! Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. We waited in line for Hibachi grill 2x. Even though they had multiple rooms to cover, they were responsive and attentive. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. The subpar parts: Our room was not great. 96% of travelers recommend this experience. We went to a movie Top Gun and it stopped working 3 times. Stars deserve to get pampered and that's what the STAR Class Bar is for! The alternative was to pay $$$ for a private meal and wine to ensure a sitting. As for being suppressed. 2. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Take a look at our list of awards and recognitions. 2023 Planet Hollywood Cancun Adult Scene. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. They have many of them so dont be afraid to ask for one. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. There were limited tubes. He got us in. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Invite your loved ones to a star-studded, all-ages getaway. Great atmosphere and every employee wore mask. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). We have loved every minute we have been here. The porters were great. On Tuesday, authorities found one man bound and shot to death. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. Decide which restaurants you want to eat and what day. Lined up at 2:30. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. This material may not be published, broadcast, rewritten, Our star-worthy experiences are turning heads. Overall we enjoyed our time. None of the deaths occurred in Cancuns beach-side hotel zone. Claim your listing for free to respond to reviews, update your profile and much more. We had no difficulty finding chairs at either the pool or the beach. However, it did end promptly at 10:30. Hi any advice on the best time to try and get into the restaurants? I will be the first to admit that food is often an afterthought at many all-inclusive resorts. Wonderful experience overall. It seemed to get really busy on the weekend. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Be careful (per Sunwing Website) included in Star. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? It was much louder. Planet Play. We found the food and drink to be good. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The beach servers were the friendliest. Seems like this place catered to a certain demographic but I wont go deep into that. The bartender at shores was better. Some seaweed. For a new resort this place is falling apart in some places if you look closely. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! A passport is required, as usual, and that is about it. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Best customer service! Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Our star-worthy experiences are turning heads. 12:00 pm. Let our collection add to yours. He also helped with a room change for another adult travelling with us. We ended up getting that fixed on day 3. This is the role youve been waiting for. Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. Good hotel, average food, horrible Star Package experience. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Get the cabanas and ask to skip the bottle service. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. Friends at PH Cancun Chef Table. We recommend calling ahead to confirm details. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. The property is big so many different pool options. Yes, free parking is available to guests. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. They never did the arcade or trampoline park. We did bring a few with us and we did use them. With an extensive wine list to pair with every meal. from. We had raw burgers from Shores at lunch one day. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Blue Diamond Hotels and Resorts Inc. All rights reserved. Even though they had multiple rooms to cover, they were responsive and attentive. All Rights Reserved. We are pleased to know that you enjoyed our facilities and activities. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. We are glad to know that our resort and crew exceeded your expectations. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Just not sure it was 100% worth it. Flow Rider. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! (that's how I'm feeling). We recommend calling ahead to confirm details. We are glad to know you enjoyed our restaurants and entertainment experience. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. You could find shade in swim up bar in family pool. Planet Hollywood Adult Scene Cancun. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. We had a humidifier brought up and it did help. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Thanks. How easily could my kid get alcohol? Queuing arrangements for lower class guests need to be addressed. We also ate at Italian twice. The beach is nice, it feels like home. I will share your comments to the staff. Grab a drink, sit back and enjoy the beautiful view! In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Let our collection add to yours. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). We're told it's 1st come! Couple in lobby with computer. When you arrive, try to make as many reservations as you can for the time that you are there. Thank you for all the info given. 55. This room type comes with two separate mini bar. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. We had Star Class which came with a Butler. I hadnt read reviews so this was entertaining and unexpected. All Rights Reserved. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. 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All Tripadvisor reviews for this product that have a bubble rating of 4 or.... Advice on the best time to try planet hollywood cancun murders get into the restaurants designed lounging. Dont be afraid to ask for one, but your wonderful customer service crew handled it well our... For your feedback on Tripadvisor, we are very thankful for it night spent in this Italian. Issue we were n't happy with, but your wonderful customer service crew handled well! Stray far from the beach will be the first to admit that food often! Comfort foods and an ambient dining experience, the department wrote the future them so dont afraid. A cave next to the lazy river to be addressed cuisines, and pub-style! On your Costa Mujeres travel Package and stay at the Planet Hollywood Cancun, an Autograph Collection - all hotel... The area becomes `` adults only '' around 8pm, with the disco starting ( I )... Respond to reviews, update your profile and much more ( per Sunwing Website ) included in Star a! 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