Before clicking on CONFIRM, you can choose the seat. Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). This is the box you need. I enter this info manually on Rail Planner journey and then my trip and then my pass. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Please try again in a few minutes. Known languages: Deutsch, Italiano, English. To purchase your one-way ticket online, follow this procedure: 1. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. Select Reset console. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. I wonder how others experiences have been in this regard, or if Im just over thinking it. Give back to the Community. Buy the ticket online and bring it with you on your mobile devices. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. WebWelcome to Montenaire! Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. 2. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. You can also activate the quick purchase service using PayPal or credit card. Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. WebBring the pass to the train station's ticket office for an official validation. You say that you don't know what seats you have. Supra-regional fare tickets are valid for 4 hours from validation. DB bahn for trains they operate). How can I buy/renew my season ticket online? or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. You can use the ItaliaRail website they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called economy and super economy, that you sometimes see available on Trenitalias site), and ItaliaRails site works with all credit cards. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. I am looking at buying a pass for 7 days. You can request an invoice during purchase by selecting the relevant option on the Payment page. When Im on Trenitalia site I can choose seats and car. Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. Island is about 75% completed, with a lot of fun hidden gems! Does the one-way ticket have an expiry date? Select Reset console. When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. Required fields are marked *. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. I am looking at buying a pass for 7 days. Please ask questions in the community and not via a private message. All the people on here who have been trying to help you have been clear. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. The Promo is not valid for journeys in combination with other carriers. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. SPRING SALE: Get 10% off Passes until March 21. Please read all answers above. Choose the travel solution that best suits your needs; 2. . Youll need to contact them if you have questions about your purchase. 1 Traveler. How much is the standard refund? WebA Eurail pass must be activated before it can be used. Your email address will not be published. It has been a pain in the you know what. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. But the wording on Trenitalia.com pass page does WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the The age limit for that is the day of their twelfth birthday. The good news? Choose the ticket that best suits your needs; 3. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Does anyone want to come over right now for free items, bells, etc? Love this blog! The inserted address does not correspond to an active user, We have not found any suggested pages for your search. Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. Go to Pass details and then Refunds and exchanges. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. Detailed steps to turn off Activation Lock are as follows. Ticket digital use in Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. WebI-Pass Transponder Registration & Activation Create I-Pass account. slower) trains, the schedule only goes out about a week in advance. Do you want to travel multiple non-consecutive days? Enter the passenger details, then select and confirm the payment method to complete your purchase. You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo. Step 1. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali It is available exclusivelyine-ticket form. Default search results, in the Prices column, are for 2nd Class. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. In short, You must go on trenitalia.com and do the math. Select Profile & system > Settings > System > Console info. A maximum of 2 children (children between the ages of 4 and who have not yet turned 12 on the date of purchase) can be added to each Adult Trenitalia Pass free of charge. These passes must be accompanied by the IO VIAGGIO card. Valuable info! . If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). Especially this train to Salerno as we will have baggage we need to store on our car. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. 23. r/AnimalCrossingNewHor. For trains that need reservations you need to buy ADDITIONAL reservations. Online sales close 15 minutes before the scheduled departure time. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. It is anonymous because it does not require any profiling. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. If you have an Apple Watch, you During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Step 1. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. Activation can be done at a major train station ticket window or at a Eurail Aid Office. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Your daughter will need a Youth Pass The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. Give back to the Community. If you bought tickets from the ItaliaRail site, youll need to contact them. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. Different rules apply for promo Passes. Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). Regards Giulio Step 3. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. Trenord one-way tickets do not expire before validation. Remove the Pass, and then change the currency on the website header. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. You've not started to use your Pass and would like to exchange it for a different one. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. Log into your account. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. I cannot find the season ticket I purchased. Usually you can find deeper discounts if you book the super economy tickets. Re: Trenitalia pass 3 years ago Save Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. The English version of the site is actually pretty good. Children aged 4 to 11 years inclusive: 15 euro. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. If you want to change your paper Pass validity or other details printed on the Pass, you must apply for an exchange. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. I guess Im not making myself clear. Youll need to use the Italian names for any city or town youre looking up. AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. It cannot be used for routes with origin or destination outside regional or provincial borders. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. A. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. Help the next person who has this issue by indication if this reply solved your problem. If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Activation Lock for iPhone, iPad, and iPod touch Find My includes Activation Lock a feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Go to 'Pass details' and then to 'Refunds and exchanges'. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. Buy the ticket online and bring it with you on your mobile devices. Reset and keep my games & apps. WebWith Trenitalia app you can: purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, Step 2. Ensure that the Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Choose the offer and the service you prefer, or click on OTHER OFFERS. Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. How do I enter the CartaFRECCIA number in the profile? Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. We have accommodations in all the cities that we are travelling to on specific dates. That means you get the best fares and most updated availability without having to translate your itinerary from English. It cannot be used for routes with origin or destination outside regional or provincial borders. They, like many others they are merely acting as an agent for the train company. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. Then do the same on italotreno.it/en. Learn more. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. 1. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. You should probably contact them directly, if thats where you purchased your tickets. Traveling w/ son as graduation gift, by train and AirBnB. Can 72h and 48h Roma Pass holders avoid lining up? In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. , Got a promo Pass? You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. You can request a refund via the Reservations Overviewin your personal Eurail account. Without this second validation, you run the risk of having the pass confiscated. WebThe pass must begin use within 6 months of this validation. How come Eurail doesnt have this capability using the Rail Planner app? in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Look on the left of the screen and youll see a search box with the word Ticket at the top. in either direction, on the route indicated, In the STIBM area, free movement between the purchased areas for the entire duration of validity, WARNING! Confirm the renewal of the last subscription loaded on that card, 4. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. There will always be a charge for the reservation in Italy. An activated pass will show the first See our FAQ on how to deactivate your mobile Pass. The QR codes in the app are NO reservations!!!!! You'llneed to pay a small exchange fee of 15 per Pass. P.O. Dodo code will be sent via DM. Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. For more information, see Install Hyper-V Server. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. WebFastest journey: 2h 19m. After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. Great information, so helpful. Reset and keep my games & apps. , Your country of residence on the Pass is incorrect.. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Reset and keep my games The QR codes are your tickets, which you NOT should create until just before boarding the train. Press the Xbox button to open the guide. Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. What am I missing? Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Conversely, some promo mobilePasses are exchangeable without further cost. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. DB bahn for trains they operate). 6. Is my one-way ticket issued by Trenitalia valid? can be purchased from 22nd of the month before use at the ticket offices. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass.

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