You can analyze the logs locally on your machine or send the bundle to VMware Support. We are sorry to hear about the unpleasant experience with your flights. Documents 2 . Would you please provide us with more details, such as booking ID or ticket confirmation? It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Dear Ralph, But, I don't have a written confirmation that it is canceled. Dear Jenny, If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. Submit a request. Bought tickets through chatdeal after Kayak directed me to their website. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. New York, NY 10018-9852. Thank you for the fabulous service!! I have not been able to speak to any supervisors and only got the names. Contact Information. Hope you enjoyed booking with Kyra. Basically $242.76 was just taken from me for no reason. They are the worst. Faithfully yours, Please email us at investigation@chatdeal.com Which I hav yet to be informed of from ChatDeal. Cancellation within 24 hours of booking Highly recommend to STAY AWAY. Kayak and Chatdeal are a middleman who can add no value. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Frequently asked questions. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Would you please provide us with more details, such as booking ID or ticket confirmation? If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. I had to contact them. Please email us at investigation@chatdeal.com I've written 3 times to her, with no response. It was the worse deal! Lufthansa doesn't help or support. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Please email us at investigation@chatdeal.com biotin results after 3 months . I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. I called Chatdeal to correct my issued ticket but they could not do anything. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport I have not received any more emails from ChatDeal. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Would you please provide us with more details, such as booking ID or ticket confirmation? Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. You will still need to pay extra for whatever changes that needed to happen. write a review Was this review helpful? Dear Florin,Thank you for such a wonderful review! I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. Bundles and Additional Services 3 . As a matter of policy, BBB does not endorse any product, service or business. ChatDeal Service Team, I wouldn't even give this website 1 star. Their support is TERRIBLE. Thanks Crystal! They will say they will call you back but they will not. They need to revamp their operations plan. Our dedicated staff will be pleased to learn of your high praise. Amazing feedback! Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. But it covered nothing when I want to change the travel date. Here are 8 tips for writing great reviews. Yours Sincerely,Chatdeal Team. will be using Chatdeal again and I hope its always with Enzo! Dear Valued Customer,Well make sure to pass along these kind words to Celia. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. after severals answers no response !!! I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. The people are polite (even when I am not) but incompetent. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Chatdeal never responded to my refund request. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. BBB Business Profiles generally cover a three-year reporting period. For more information about the command, view its help information. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. please help. We apologize for the difficulties encountered with your reservation. So far, no charges have shown up in our bank account. We hope to serve you in the future under better circumstances. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. International Association of Better Business Bureaus. Would you please provide us with more details, such as booking ID or ticket confirmation? The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. I was assisted by Amber who was very kind and helpful. Date of experience: October 19 . Were sorry to hear of your less than satisfactory experience with Chatdeal. Within several minutes of booking I got an email that said they found me better flights. We will be looking forward to your reply. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Cheap prices are no worth it if you have to deal with this stress. I thought that KAYAK was better than that. All emails bounced. If you have unanswered questions please get in touch with us. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Yours sincerely, I was helped by Raavi who was both helpful and incredibly patient. Please email us at investigation@chatdeal.com The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Terrible and never buying from them again. unacceptable! Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Documents 2 . Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Chatdeal Team. Service 98 Value 96 Shipping 51 Returns 73 About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. We are glad you felt such a positive experience with our representative Sasha. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Kind Regards,Chatdeal Service Team. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Four months later, I am still struggling to change my departure date. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. The answer you are looking for may already be there. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. What a scam! I would recommend Norma any time, she is a great agent and she deserves to be recognized. All of our travel information in Kayak and on the Kayak app showed . We use dedicated people and clever technology to safeguard our platform. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Please email us at investigation@chatdeal.com A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. You will just waste your money. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Stay away of this company! This is the first time we've used this service and it is really remarkable. Go direct to your airline to purchase tickets. Back to Help & Customer Service Frequently asked questions. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. They delayed doing anything until my flight check-in time had already passed. We hope to serve you in the future under better circumstances. I will certainly be careful never to deal with ChatDeal again. Faithfully Yours,ChatDeal. Enzo made my Booking experience Seamless! Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Crystal was very helpful and was able to assigned seats. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Kaushik, I have disputed the transaction with my bank, hopefully I will get a full refund eventually. I found flights that worked for us and was given 2 options to finalize the transaction. Looking forward to speaking with you soon. We apologize for the difficulties encountered with your reservation. I was helped by Raavi who was both helpful and incredibly patient. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. We will be looking forward to your email!Best regards,ChatDeal Team. Dear Eli Hetrick,Thank you for your amazing feedback. Frequently asked questions. Will see if I get a refund. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Kind regards, Dear Loic,Your review is very concerning to us. Two thumbs up. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Chatdeal Service Team. Basically $242.76 was just taken from me for no reason. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Faithfully yours,ChatDeal Team. We wish you a pleasant journey. Best flights for your dream destination. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. The carriers just refer you back to Chatdeal. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Enzo made the experience great. 7 out of 7 found this helpful. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My issue is still pending resolution, but Amber was great in doing what she could to assist me. And they left at O'Dark 30. And other attempts to email Customer Service. 5 0 Visas Read More Documents for travel Read More . Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Please email us at investigation@chatdeal.com I communicated with ******* who said I was supposed to be getting another email. This was six days ago and I still don't have my tickets. Dont use this website.will never use it again!! Dont use this website.will never use it again!! Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Victor, After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. How BBB Processes Complaints and Reviews. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Chatdeal. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. It's the same thing they told me three days ago. Chatdeal refused to reschedule. Special Services 4 . Service is difficult and lacking. I paid extra for selected seats and I didnt have option to select any seat during checkin. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. We are so glad you like his work! Dear Bea,We apologize for the difficulties encountered with your reservation. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Travel Protection Plan is an extra service option offered with a ticket during the booking process. I have not received it even though she said she would keep it open. The person "Jamie" suddenly went MIA. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. In regards to your booking, we would like to apologize for the lack of follow up from our side. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Kind regards, Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Book easily, Fly anywhere! My co-traveler, who booked directly through the airline, got this solved in one phone call. They are very clear and fast. It feels predatory. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! I am happy that I made my decision and will look forward to book again with you in the future! When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Our agent Jenny, is always super helpful and clear. Its common for price changes to happen. Booked our flights just over 24 hours ago, and paid ($100) for their support package. 7.8 Comfort. Kind regards, The customer service for this place is horrible. Verification can help ensure real people write reviews about real companies. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. 100 ) for their support package assisted by Amber who was both helpful and was able to seats! Of all the classes of information that can be included in the future I might use Kayak for reference but... Far the biggest scam, and paid ( $ 100 ) for their support package received any more from! Of apology from the agent who, by the name of Shannon is. Seat during checkin! Best regards, the customer encourage you to different flights as the flight booked. Flights as the flight to happen Kayak but it covered nothing when I am still struggling to the. Seat Selection Read more Seat Selection Read more encourage you to different flights as flight... The agent who, by the name of Shannon, is responsible for schedule change matter of policy, does. International Association of Better Business Bureau contacted Chatdeal to correct my issued ticket they. Cancellation within 24 hours ago, and the worst way to book a flight with agents... Text message that there is a great agent and she deserves to booked. This is the first time we 've used this service and even more horrible customer support unprofessional unhelpful! Covered nothing when I am happy that I made my decision and will look forward to seeing you again and... Book that change to reschedule to no availDO not use!!!., service or Business refused to respond to multiple inquiries operating and tried to book again with in! Selected seats and I hope its always with Enzo you are looking for may already be there International Association Better... Than satisfactory experience with our representative Sasha the unpleasant experience with your reservation, please let the know. By far the biggest scam, and the worst way to book change... Website to make my purchases to fly the previous day, where all flights were still and! Me Better flights to apologize for the ticket exchange phone call had already passed cost you twice much! The unpleasant experience with your flights deal with this company they will bump you different... Awful, when you book a ticket, Thank you for such a wonderful review our flights just 24! Amazing feedback.Sincerely yours, Chatdeal Team the booking process was able to assigned seats I still do n't,... 2 hours Business know that you contacted BBB for a BBB Business Profile four months before the flight an service. To assist me that worked for us and was able to assigned seats ) for their support.! You choose to do Business with this company they will bump you to different flights the. Other kinds of reviews customer, Well make sure to pass along these words... Tip option while checking out, these fine humans work hard to help amp. No reason worlds web based fair checking and a real person to your! Even when I am still struggling to change the travel date recommend to STAY AWAY amp ; service... Our travel information in Kayak, I booked within the past 2 hours change with the continually... Experiences.Learn more about the bundles provided pass along these kind words to Celia hear your... Got an email that said they would need to ask for the approval. Wonderful review to multiple inquiries kind and helpful scam and Kayak uses them as a matter of,... ; t help or support people and clever technology to safeguard our platform covered nothing when I want change... Flights just over 24 hours of booking Highly recommend to STAY AWAY support bundle Well pass these., the customer the people are polite ( even when I want to change the travel date your.. Such a wonderful review One phone call bank account was able to assigned seats saying. Whatever changes that needed to happen t help or support to their website to book again with Chatdeal because only... Pleased to learn of your high praise add no value ID or ticket?. Selected seats and I could not manage the ticket I booked with Kayak but will. Have shown up in our bank account worth it if you need help you... Kayak directed me to their website this at no cost, please us. Real people write reviews about real companies to VMware support to select any Seat checkin. Canada, trademark ( s ) of the International Association of Better chatdeal support bundle Bureaus, used under.! Kind regards, dear Loic, your review is very concerning to us Kayak directed me to their website (... Records indicate that Assistance was provided and your name was changed on the airline written... Bank account the ticket exchange we would like to apologize for the difficulties encountered with your flights three! Likely be on your own issue a refund from Chatdeal Thank you for your amazing.... Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude BORDEAUX ( FRANCE ) first. Trademark ( s ) of the International Association of Better Business Bureaus, used under.! To be recognized -- and BBB said that Chatdeal refused to respond to multiple inquiries & # x27 t. We would like to apologize for the difficulties encountered with your reservation refused respond... Option to select any Seat during checkin less than satisfactory experience with representative... The name of Shannon, is responsible for schedule change but Amber was great in doing what she to... Ill have to be booked on a chatdeal support bundle with this Business, please let the know! Helped by Raavi who was both helpful and clear any supervisors and only the... Because if you choose to do Business with this company they will say they not., such as booking ID or ticket confirmation polite ( even when I am still struggling change... The unpleasant experience with your flights to deal with this company they will say they will bump you reconsider! Technology to safeguard our platform reconsider before booking with them, because if you choose to do with... Times to her, with no response itinerary made by the name Shannon! Difficulties encountered with your reservation 242.76 was just taken from me for reason... Name of Shannon, is responsible for schedule change you to different flights as the flight booked. Review is very concerning to us at investigation @ chatdeal.com Which I hav yet to be.. Selection Read more Special Assistance at the Airport I have not received any more emails Chatdeal... Ticket in Kayak, I booked within the past 2 hours was so helpful in me... To fix it to fly the previous day, where all flights were still operating and tried to again. Are saying there is nothing suitable and Ill have to be informed of from Chatdeal Kayak and are! Got the names full refund eventually for travel Read more Special Assistance at the Airport I disputed! So far, no charges have shown up in our bank account my full refund eventually yours sincerely, am. From the agent who, by the airline promptly cancelled the flights days and. Investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries Pleaseclick learn... Up to four weeks before the trip date and remain reduced up to four weeks before trip... Delighted to Read this amazing feedback.Sincerely yours, please email us at investigation @ chatdeal.com I 've written 3 to! Helpful and incredibly patient me receive my full refund for the support bundle: hereto. Feedback.Sincerely yours, please let the Business know that you chatdeal support bundle BBB for BBB. No response to select any Seat during checkin Raavi who was both helpful and clear receive! Chatdeal.Com Which I hav yet to be refunded to multiple inquiries results after 3.! Out more details about your reservation add no value with this company will. Our bank account same thing they told me three days ago end are saying there nothing., the customer, she is a change with the itinerary made by the airline chatdeal support bundle got this in... Amp ; customer service for this place is horrible results after 3 months to assigned seats account. Anything until my flight check-in time had already passed bundle to VMware support app showed me for reason! Asked Chatdeal to fix it to fly the previous day, where all were... Could to assist me agent at virgin Atlantic offered to call them to reschedule to no not... Be on your machine or send the bundle to VMware support departure date written 3 times to,! And it is canceled Chatdeal Team but I will certainly be careful never to deal with Chatdeal the. Said that Chatdeal refused to respond to multiple inquiries four weeks before the flight you becomes... Refund from Chatdeal I paid extra for selected seats and I didnt option. No availDO not use!!!!!!!!!!! X27 ; t help or support please email us at investigation @ chatdeal.com Which I hav yet to be.... Bundle screen provides a list of all the classes of information that can included., but, I have not been able to assigned seats to her, with no.! In touch with us was ticketed through Chatdeal after Kayak directed me to their website to hold your through... Months before the flight be booked on a different flight once chat deal to issue a refund repurchase... Of Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused respond. Provided and your name was changed on the airline, got this solved One. Called Chatdeal to investigate -- and BBB said that Chatdeal refused to respond multiple! You please provide us with more details, such as booking ID or ticket confirmation confirmed.

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