We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Abigail at the caribeno restaurant was incredibly kind and went out of her way for our children at breakfast and lunch. Your password has been reset successfully, please verify your email. We stayed there for last few days. Taxes and fees that are shown are estimates only. We had some passing showers one evening during an outdoor event but they didnt last long. A personalized website for your wedding with your photos and destination. The Grand is everything you hope itll be and More! Palace Resorts offer great benefits for your wedding party. Exclusive Perks Up to $1000 Cash Wedding Gift Free Rooms 1 free room for every 8 paid rooms 9th room free -for weddings booked 9 months in advance or weddings held Tuesday to Thursday. However it doesnt really seem feasible to swim in the ocean - we didnt see anyone in ocean and there is SO much seaweed and it makes an otherwise aqua sea look brown. Your email address has been confirmed, you should receive an email further instructions shortly. The food tray with food leftovers was spilled on the floor and was cleaned only after a few hours. All Rights Reserved. Enjoy complementary events, rooms and credit towards your wedding - The more you book, the more you receive! Plus, enjoy our spas exclusive bridal suite. WebThe Grand at Moon Palaces Cusco Terrace is a good option for wedding ceremonies that will have up to 120 guests. Vendors we used: 36.5, Riviera Maya, Cancun, QROO, 77500 View in a map Explore the area Xoximilco 7 min drive Ventura Park Cancun 14 min drive If youre not there at 6pm, you will have to wait at least an hour and a half for a table. 7. Decorator/Flowers: Moon Palace team The spa at the Grand was fantastic as always with great service from Pauline. The weather was perfect (temp ~high 70s/low 80s). 10-19 Paid Rooms or 30- 59 total room night will receive: 20-24 Paid Rooms or 60-74 total room nights will receive: 25- 35 Paid Rooms or 75-107 total room nights will receive: 36-50 Paid Rooms or 108-152 total room nights will receive: 51-99 Paid Rooms or 153-299 total room nights will receive: Accommodations for Physically Challenged Guests, Wedding ceremony location options: Beach or Gazebo, Silver branches for front of chocolate colored structure, Breakfast in bed the morning after the ceremony for bride and groom, Honeymoon Wishes Wedding Website and Bridal Registry, Chocolate colored ceremony structure with ivory spun fabric and silk floral appliqu, Chocolate colored ceremony podium with two silk floral spheres as table decor. Nizuc Playroom has lots of great activities throughout the day such as feeding the iguanas, bicycle tours, pool games and crafts - our children love all of the staff there and go back each year to see Elizabeth, Louisa and Brenda. Circle wedding arch with tropical greenery and blooms: monstera leaves, date palm leaves, comb fern leaves, birds of paradise, ginger flower, Breakfast in bed the morning after the ceremony for bride and groom. If a guest needs to use the computer located in the lobby or business centers, then they must pay the applicable fee. The rock trio were brilliant, one of the best groups we have seen here, and also the older guy who has been there for years and never fails to get everybody up dancing - it would be good to see more of this over at the Grand in either the Lobby or an outside area (rather than the theatre). Beach Palace vs Moon There is no better way to have your wedding than at The Grand with the Mexican Caribbean as background- I am certainly pleased to read that the attention to detail from our team was incredible, we do have fantastic experts, as you have kindly mentioned in Sabrina and Monica.Your stay and happiness are our most important goal, I hope you can give us an opportunity to welcome you back soon at this your home away from home and relive the fantastic memories created during your wedding.Kind Regards,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. Package includes: Wedding ceremony location However, the Grand section has more choices when it comes dining an activity options. Here, youre literally swimming in luxury. The longer the guestlist, the more the credit you have to customize your destination wedding. Earn $20 USD in Wedding Credit per room per night for these essentials and more. Its very untypical for a Mexican resorts to have great desserts.Cons:1. Copyright The Wedding Travel Company 2023. We find Service in general in Mexico is of a higher level compared to other destinations, however the Grand (and palace resorts in general it seems based on some time spent at sunrise and dinners there) to another level. Lush tropical setting for your perfect day. A favorite with our South Asian couples, this option features a bamboo mandap adorned with fresh flowers and foliage, filigree lanterns and white aisle and stage. Finish off your evenings by dining at one of the many restaurants. My daughter was nervous to do the high ropes course and she helped her so much. This venue is powered by DestinationWeddings.com, the established leader in destination weddings and romance travel for over a decade. Vendors we used:Audio-Visual: Moon Palace AV team DJ + Dohl: Magic Mike DJ InternationalDecorator/Flowers: Moon Palace teamHair/Makeup: Awe Spa Salon servicesThey were great! Select one of our resorts as your venue, and your stay is free. The rooms are gorgeous and have so many personal touches that shows they really thought about every detail. Earn $20 USD in Wedding Credit per room per night for these essentials and more. From the warm welcome youll receive to the unparalleled service that will make you never want to leave. We did organize a trip to Chichen Itza and Tulum for our guests through the Moon Palace VIP vacation concierge Guillermo was a fantastic liaison. , Mexico. A Cancun wedding is ideal for those seeking a year round destination. 2 salon specialists came to the bridal suites (one did hair while the other did makeup). Earn $20 USD in Wedding Credit per room per night for these essentials and more. Size and local attractions (for your honeymoon). Free Upgrades 1 Free room upgrade for every 11th room. The Grand Section offers valet parking free of charge. Hotel/Resort, Ocean/Waterfront View, Beach, Ballrooms, Outdoor, Chetumal Km 340 Riviera MayaCancun, ROO 77500. Palace Resorts Weddings All Rights Reserved. If sand isn't your thing, the garden is a perfect option! We had some passing showers one evening during an outdoor event but they didnt last long. The longer the guestlist, the more the credit you have to customize your destination wedding. Big thanks to Yanet, Gio and Marion and everyone else at Sunrise Playroom (sorry if Ive forgotten anybody! Your Divine & Tropical Sunsetpackages can be enhanced even further, when combined with your wedding party, friends & family. The Grand has massively improved since we visited when it first opened. Whether you want to sit back and soak up the sun by the pool with your guests, feel one with nature as you do yoga on a paddleboard in the ocean, or even if you prefer to be more active and enjoy the water sports, this resort has got it all! Everything was seamless from check-in through to restaurant reservations. We are greeted with welcome home affection came you imagine!!! Children are ages 4 17. We were blown away! TELL ME MORE TELL ME MORE CONNECT OR RECONNECT WITH ONE OF OUR PACKAGES Located just minutes from Cancun International Airport, Moon Palace Cancun is nestled on the Caribbean coastline, with world-class facilities and endless activities and entertainment. 4. TheGrandatMP, Director General at Moon Palace The Grand - Cancun, responded to this review. Im not sure if its one pastry chef for the whole resort or in each restaurant is different, but whoever its, this person deserves recognition. Semi-private setting for you and your guests with customized seating and set-up. Additional restrictions and fees may apply. We also saw other people getting the water and utensils by themselves. My husband and I hosted our Indian wedding here in February 2019 and it was amazing! Exclusivity. We never waited more than 3 minutes for a shuttle. Hasta la prxima!Cordially,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. Prices vary throughout the year, and supplements apply for high season dates. This is a part of the reason why we go twice a year to the same place for the past 6years the staff is great!!! Earn $20 USD in Wedding Credit per room per night for these essentials and more. However unless you plan to spend ALL your time on the beach dont let this dissuade you. Friendly staff. Spectacular ocean views at sunset for your perfect wedding day! Hair/Makeup: Awe Spa Salon services Cancun - Chetumal Km 340, Riviera Maya, 77500 Cancun, Q.R., Mexico. Food is on par with a regular non all inclusive resort in the Caribbean or Mexico in almost all instances. Speak to one of our consultants for further details and T&Cs. REAL LIFE MEMORIES CAPTURED PERFECTLY. The beach party one evening was also really great - it would be good to have more of these or at least have the beach bar open in the evenings.We really enjoyed the dinner shows out on the terrace. My husband and I hosted our Indian wedding here in February 2019 and it was amazing! My son adored Teresa as well. Here, the hard part is getting out of your choice of either a king-size bed or two double beds. These resorts offer engaging activities every day, such as live musical performances, cooking classes, on-site waterparks, and nighttime entertainment. Select one of our resorts as your venue, and your stay is free. *An additional fee applies to all civil ceremonies. 2. Ana who runs the playroom and signs everyone in and out is Wonderful with all the kids and so professional with the parents. This package is available for a gazebo or beach ceremony. The hot boiling water was coming out from the cold water faucet. Semi-private setting for you and your guests that can be customized with your colors and theme. *When making your reservation, please make sure that the honeymoon package is added. The weather was perfect (temp ~high 70s/low 80s). Our sincerest thanks. I ordered the Squid Ink Risotto was impressed. VIEW RATES. If you have forgotten the email address, or require further assistance, please reach out to our support team. Plus, enjoy free events and other benefits with our 'More the Merrier' package. JC steakhouse was as good as advertised, we also really enjoyed the grill, momo for hibachi at sunrise, Tavola too. Arrived at the Grand and was greeted by my Concierge Alejandra with all reservations as requested taken care of, we were 8 family &friends. Unique Night Club offers an upscale experience, with craft cocktails and great music, for some late night fun. Our guests loved the resort property! Teresa who also works there was so much fun. The More The Merrier Group Benefits: 10 19 Rooms / 30 - 59 Roomnights: 1 Hour Private Cocktail Reception. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We are big beach people and we would still come back here. Its not the hotels fault and we completely knew this when booking. It is indeed a pleasure to have you here and to celebrate with you the union of your lives! Room service was very good too. Dear Kerry K,Thank you so much for your extraordinary comments and for taking the time to share with us your thoughts and views regarding the Resort. The pools are heated and delightful. WebEarn free room credits to be used towards your wedding! You will be directed to the Honeymoon Desk for the proper arrangements. We called guest service twice, and were told that the issue was addressed, however IT WAST. Take in the stately expanse of the resort from the sanctuary of your private balcony. There were a lot of employees that were just chitchatting with each other. Please contact your Wedding Planner for more information. They were great! Its important to consider, Location, 10 19Rooms / 30 - 59 Roomnights: 1 Hour Private Cocktail Reception, 20 24Rooms / 60 - 74Roomnights: 2 Hour Private Function, 25 35Rooms / 75- 107Roomnights: 9Hours of Private Events. 2 salon specialists came to the bridal suites (one did hair while the other did makeup). Were picked up at dropped off at the golf course and signed in by Carla always greeting you, making you feel shes happy to see you again. WebMoon Palace Cancun, Cancun: "Hi, we will be staying at Moon Palace from" | Check out 9 answers, plus 32 185 reviews and 26 222 candid photos Ranked #55 of 272 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Each has a swim up bar and most have a restaurant. 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