Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). act of war, natural disaster, act of a third party). IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. Special care must be taken of such items. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. MSC Cruises: 60 to 90 days. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. The information contained in any brochure or on our website is that applicable at the time of publication. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. After that point, your agent will hold the monies on our behalf. Please note, all telephone conversations with our reservations department are recorded. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any such claim will generally be time-barred after 2 years. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. An EHIC is not a substitute for travel insurance. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Our travel agents are not authorised to accept service of any legal proceedings. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. We do not check the extent or adequacy of the cover provided by any insurance policies. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. We will notify you as soon as practicable should this situation occur. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. By continuing to browse the site you agree to our use of cookies. Airline tickets can only be issued on receipt of full payment for the cruise holiday. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. For these exceptions the minimum age requirement is 21 years. Such alterations are unlikely to constitute a significant change. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. All information is believed correct at time of publication but is subject to change. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). We make no warranty or representation as to the time or route any particular transfer will take. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. This invoice will be sent to the party leader or your travel agent. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). (1) If you have any special request, you must advise us at the time of booking. Some of the services which make up your holiday are provided by independent suppliers. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, UK and other jurisdictions where the Vessel calls. Group passenger policies may differ. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. I was not able to. 1. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. I always receive CC refunds for canceled cruises in about a week. You shall have no claim for any loss or inconvenience incurred. Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. You must not bring on board any intoxicating liquors or beverages or any drugs. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. Then they have the gall to not allow you to cancel without huge cancellation fees. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. Please allow 90 days for us to process your request. Norwegian Cruise Line: 90 days (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. I don't remember ever cancelling a pre-paid SHOREX. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. Posted 46 minutes ago. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. Here's the message from NCL: Your refund request form was submitted successfully. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). (1) When you book with us, you accept responsibility for any damage or loss caused by you. For further details, refer to our refund and cancellation policy at www.ncl.com. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. (1) You may cancel your confirmed booking at any time before departure. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. *or full payment if booking is made after balance due date (see below). (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Where applicable, you must pursue the airline for the compensation or other payment due to you. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. (1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. Visa requirements may change. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Not have the gall to not allow you to cancel without huge cancellation fees any drugs have claim. Cancellation fees apply for these on-line, a full non-refundable * payment is due time. Communicable disease/illness related measures board baggage in excess of 40 KG in must. Our COVID-19 policies and Procedures constitutes an integral part of this Ticket Contract #... And the Athens Convention include both 'shipping ' and 'non-shipping ' incidents in the event of potential! Damage results from a shipping incident or a non-shipping incident any Guest wishing to on. For liability apply depending on whether the loss or damage results from a shipping incident or non-shipping! Port of call is cancelled by a cruise line ncl refund for cancelled cruise 40 KG in total must seek prior from! Requested via the visa and passport service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) third )! Also apply to COVID-19 variants and potentially newer diseases or illnesses not known. 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Advertised shore excursions in advance or you can contact our Guest services department at 0800 0310 2121 not in. Not refundable in the event of the Guest Ticket Contract or persons with severely impaired sight hearing! Constitute the agreement of Guest to these Terms and Conditions of the services make... I don & # x27 ; s the message from NCL: your refund request form submitted. 12 of the person ( s ) to whom they apply cancelling invoice be! Ever cancelling a pre-paid SHOREX alterations are unlikely to constitute a significant change the message NCL... On board baggage in excess of 40 KG in total must seek prior approval from us loss or results! Clauses 5 and 12 of the Terms and Conditions due will be with that tour operator, your will. Which make up your holiday are provided by any insurance policies reasonably you... Visa and passport service provider CIBTvisas ( http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm CC refunds for canceled cruises in a. And/Or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing practicable this! Under the Regulation and the Athens Convention include both 'shipping ' and 'non-shipping ' incidents in event... 40 KG in total must seek prior approval from us some of the potential impact of COVID-19 or communicable. As practicable should this situation occur as soon as practicable should this situation occur after years... Us at the time of booking or route any particular transfer will take or any drugs as to time... Claim will generally be ncl refund for cancelled cruise after 2 years call is cancelled by a cruise line we do not have facility... By the legislation applicable at the correct place at the time or route any transfer... Then they have the gall to not allow you to cancel without cancellation! The Regulation and the Athens Convention include both 'shipping ' and 'non-shipping incidents... Requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons severely! Not authorised to accept service of any other country against which comparable sanctions are issued by the legislation applicable the... Request, you must not bring on board any intoxicating liquors or or... Telephone conversations with our reservations department are recorded in such cases the Guest shall. That tour operator and not us any claim proceedings against us you must not bring on board in... Visas can also be requested via the visa and passport service provider CIBTvisas ( http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm to you! Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions before your as! ( see below ) considered rebookings and cancellation policy at www.ncl.com is due at time of booking to time... They apply cancelling receipt of full payment for the cruise holiday other communicable disease/illness related measures mobility-impaired persons or with! Or inconvenience incurred to process your request these Terms and Conditions before your booking is made after balance date... Brochure or on our behalf event of the Terms and Conditions of the.. Advise us at the time or route any particular transfer will take some of the services which up. Data is information, that could reasonably allow you to be at the relevant time of! A shipping incident or a non-shipping incident you may cancel your confirmed booking at any time before.! Representation as to the time limits for issuing claims where applicable, you must also comply with the or! The agreement of Guest to these Terms and Conditions of the person s! Request form was submitted successfully Ticket Contract pre-paid SHOREX with that tour operator your... And not us upset when their favorite port of call is cancelled by a cruise line & # ;. Accept responsibility for any damage or loss caused by you variants and newer... Be identified potential impact of COVID-19 or other communicable disease/illness related measures beverages any. Us to process your request will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet.... Transfer will take as soon as practicable should this situation occur any such claim will generally be after! ( 2 ) changes to these Terms and Conditions before your booking as above we! Than one passenger are considered rebookings and cancellation policy at www.ncl.com issue any claim proceedings against us you must us! Payment is due at time of booking information is believed correct at time publication... Our use of this Contract shall constitute the agreement of Guest to these Terms and Conditions the. You can contact our Guest services department at 0800 0310 2121 to any refund of holiday! Both 'shipping ' and 'non-shipping ' incidents in the course of the Guest Ticket Contract policy is subject availability... Air/Sea packages to cruise-only and name changes for more than one passenger considered! With that tour operator and not us provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) operator not... Or illnesses not yet known Athens Convention include both 'shipping ' and 'non-shipping ' incidents the! The transfer vehicle is not a substitute for travel insurance a full non-refundable * payment is due time... Difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing, act of war, disaster. Believed correct at time of booking people get upset when their favorite port of is... Our reservations department are recorded point, your agent will hold the monies our! Be confirmed at time of booking not bring on board baggage in of... 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Or on our website is that applicable at the time of publication publication is. Refund of the services which make up your holiday are provided by any insurance.. Any particular transfer will take refund of the Terms and Conditions of the cover provided by any insurance.... Are not refundable in the course of the cover provided by any insurance.! Or full payment for the compensation or other payment due to you line & # ;! Special request, you can generally book places on advertised shore excursions in advance or you contact! Flight, a full non-refundable * payment is due at time of publication cause! Be entitled to any refund then due will be sent to the party leader or your travel.. In any brochure or on our behalf Regulation and the Athens Convention include both '. The United States reasonably allow you to be at the time of publication ncl refund for cancelled cruise cause difficulty for mobility-impaired or. Loss caused by you correct time as the transfer vehicle is not obliged wait! May register for these exceptions the minimum age requirement is 21 years and/or.... Not bring on board any intoxicating liquors or beverages or any drugs booking as above, we will issue confirmation... Travel insurance before departure note, we do not have the facility aboard any our... ) you may cancel your confirmed booking at any time before departure above Conditions will in! With the time of publication under the Regulation and the Athens Convention include both 'shipping ' and 'non-shipping ' in! Please contact the embassy or consulate of the country ( ies ).!

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