We use this as part of our Diversity Training which requires a lot of interaction from participants. Notes:Participants can be pre-briefed to come to the training event with an idol in mind. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. How challenging did you find this activity? Conflict can be disruptive and, at worst, destructive. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. That helps us help you. Please feel free to integrate them into your training sessions and workshops. Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. After a set amount of time, the activity leader will take both pots, combine them into one, and then add their own contributiontotalling the pot and telling everyone how much is in the pot. 2. We also believe in a NO HYPE environment. Useful For:Everyone who interacts with others at work. My rope is about 20 long. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. You'll Need: Pens and paper for every participant. The audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. I use a two-colored rope to make it a little more difficult. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. Successful eyeopener about the danger of making assumptions. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. As a trainer, I really enjoyed behind able to pick something up and run with it. The eight-step process below will help you manage a conflict in a way that works for everyone. Our clients cover a range of different industries and sectors so we have the experience you need. Possible answers might name one party or the other, neither, or both as the a**hole. This is accomplished through . There were some real light bulb moments for delegates with this. Then, you know how challenging and uncomfortable it can be. | Library Home Page | Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . Conflict Activity: Four Words Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. When hes finished, hell ask you for a napkin. Goldilocks is by far my favourite listening activity. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. All in English - as our business English courses and workshops always are. Dress Up. Once again both parties will have 5 minutes. You can modify each activity to meet the specific needs, abilities and interests of those in your group. Your employee turnover will rise if people don't enjoy being at work, and your organization will repeatedly suffer the disruption and costs of replacing employees. Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. The story is, of course, Assumptions The Witches of Glum. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. I solved this by reducing the statements to only one fact. Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers Library. His comment was - guess I wasn't really listening! It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. Suppose you each had to pay $100 or $1,000, or suppose someone would be hurt if the decision was wrong? A cold wind blows for anybody who does not like to argue. Team Timelines are chronological accounts of conflicts. Doing so provides you with astrongstarting point from which you can build conflict resolution strategies using the other games and activities on this list. Several people took time after the presentation to comment favourably on the use of the story telling exercise. Create a calm environment in which to bring the employees who. To do the exercise, get a whiteboard or digital whiteboard and gather the group. They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. Really great exercise and would highly recommend. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. A review has not been posted for this item. Aims: To identify things participants have in common with each other. To explore the impact on relationships of finding common ground. If questioned, I have had the entire group turn their decision around. For example here are a few for you: Think of some relevant topics at the time of you using this exercise. A cold wind blows for anybody who thinks conflict can be helpful sometimes. In total, allowing for discussion, we recommend allowing 25 minutes for completion. We limit the use of graphics and stress quality content. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise As an optional third phase, have the parties team up and argue collaboratively. Improve work relationships by reducing conflict and using cooperative communication techniques. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. Be cautious here about the stories each individual chooses. When they're done right, icebreaker activities can yield some meaningful and sometimes bankable results, such as: Improved communication and interaction between employees Shortened onboarding and training time Stronger teams Enhanced team bonding Better decision-making and problem-solving Increased engagement Reduced turnover I can tell you from experience they will pick an easy consequence, so once they have come to a unanimous decision, I will ask the ones who gave in how difficult would the consequence have to have been for them to stand their ground. By cleverly mixing a familiar story with a few challenging twists, it really stretches the short term memory and in my experience results in an up-beat atmosphere. As well as using this exercise to illustrate assumptions and stereotypes, I use it in my 'Minute Taking with Confidence' course. Great to use for management programs and communication or for teambuilding. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. In this exercise, some players take on the role of time travelers, while the rest of the group act as parties in a conflict. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. I sometimes pick fights with those around me. Group Size:This module is suitable for use with groups of almost any size. Decisions made in the moment can influence the end result, which gives participants an awareness of cause and effect. Defusing Angry Customers Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. var s = document.getElementsByTagName('script')[0]; This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. Luckily, rage rooms are all the rage these days. Do you feel unmotivated and bored in your team meetings when the need to brainstorm comes up? Team building content expert. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. What would you do if you heard that a teammate was spreading a rumor that you were hoarding all the packets of Cheez-Its from the break room snack stash? These stories can function as team conflict resolution exercises. Simply gather in a group, then ask volunteers to share stories. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. Bad Resources Removed Dec. 10, 2012. Well written, and contains a good reference list at the end. Some examples: "The king could no longer walk". You can have participants talk through the scenario, or act it out. You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. Group Size:This module can be used with groups of up to 25 participants. 30 minute activity. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. 1. Time:This exercise will take about 10 minutes to complete. Simply make a timeline, then add each relevant event. 1. Notes:This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations. Make sure you play outdoors or in an open indoor space. Conflict is a natural part of the team building and collaboration process. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. People around the world are working more than ever< . Click the image to learn more from the Amazon page. The M&M's challenge 1. Notes:A small prize for the winning team would be nice, though not essential. Fun is guaranteed! is a question game that challenges players to imagine themselves in tough situations. The first speaker begins with a statement. Our product and service descriptions are free of overblown claims, and selling. Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. One class in particular, classroom management, needs icebreaker activities during the first . I feel like its a lifeline. Most unique | 3. Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. Vet the stories you use before you use them. Great as an icebreaker in to so many different subjects. The icebreakers in this activity set the stage for working on conflict management in a group. How would you define conflict management? I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. You can, however, present situations that occur often in office settings. Blow Wind, Blow! Conflict Resolution Activities | Trainers Warehouse WorkSMART: Tips for a happier, more engaged workplace Call Us: 800-299-3770Fax: 508-651-2674 Home Recent Posts Shop About Get in Touch Just because they look scruffy doesnt mean that they may be poor. Interesting games that are mostly new to me. After 10 minutes the managers and employees must come together and negotiate a final outcome. Objective:Is to get both parties focused in on what someone is saying rather than focusing on just winning an argument. Aims: To help participants understand the importance of using clear and simple language when communicating with others. Get-to-know-you questions | 5. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. However, they soon learnt what a trap that assumption is when they then couldn't correctly answer the ensuing questions. Want to take home as much as possible over the $1 half. For example, debates and What Would You Do?. Note: To prevent bad feelings or further issues, all scenarios should be fictional. Next, write the desired result or results. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. Split the team up into pairs and ask them to decide who is A and who is B for the purposes of this next exercise. Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. Manage Conflict - Resolve Conflict - Prevent Conflict Here is our list of the best conflict management games to play at work. - Judging is a fairly natural response, but it interferes with really hearing the other person in a conflict. Would your network like this too? For this version of the game, the prompts should focus on conflicts. What a simple idea and so effective. When having a bad day or getting upset, teammates run through the list and check off any options that apply. After playing for about ten minutes, ask participants to describe what they noticed and what did or did not surprise them about the rest of the group's participation. Aims: To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. How could this questioning technique help during a conflict? As a manager you should certainly be able to handle conflict. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. Facebook To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. The game helps teammates be less reactive, and think through how conflicts could play out, which helps them control themselves and control the outcome. Ask them to write 4 words down that they associate with the word "conflict" Step 2: A good, quick exercise. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. Jump to an icebreaker 1. Here are a set of "thought questions", to help you think through the connection between judging and your conflict situations. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. How did you feel about each situation (debate vs dialogue)? Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. I can thoroughly recommend its use for any type of presentation in this area of work. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. 3. It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. I used 'course introduction' with a group on a departmental awayday. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. . The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. In total, allowing for discussion, we recommend allowing about 40 minutes for this module. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. The exercise is based on the idea of the group agreeing on one thing. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. You found our list of the best conflict resolution ideas. copyright 2003-2023 Study.com. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. Can be shortened or lengthened as you need. FIND THE COMMONALITY The game is a perfect team bonding game. Time:The exercise in this module can be completed in about 30 minutes. The activities and assessments above all help do this in various ways. var gcse = document.createElement('script'); To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. Please do check its suitability for your audience before running this quiz. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. You can also include spaces for variables or what ifs.. 3. As in, "You heard 'you're working too slow,' but I meant 'I need to know a timeline so I can plan the rest of my day.'". You'll Need: 2 different colour pens for each participant (to complete the handout). The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? Thus, you can promote appropriate means of handling conflict. For an instructor, there might be awkwardness, too, as she tries to assess a class. Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. It is a good alternative to the Goldilocks exercise. The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. It is possible to use this exercise in conference situations as well as more usual training interventions like courses and workshops. I would definitely recommend Study.com to my colleagues. First, find a space to post, such as a Slack channel, a team email, or a company message board. Time Traveler Troubles is a fun roleplaying game. The Conflict Strategies Assessment is our solution. We teach new starters that they should not make assumptions on a customers appearance. Each pair need to keep a tally of how many buts they used. While anger management activities for adults may take more time to plan, there are also a variety of games that can be used in anger management groups to help practice and understand skills, as well as promote bonding across members of the group. You'll Need: Nothing other than the materials provided. The Social Emotional Learning Card Game Bundle, now in both printable AND digital formats, consists of 10 different SEL games. Learn To Control Conflict At Work And Home - Don't Let It Control You! Typically, there are three possible responses. I have used this activity for over 10 years now. In total, allowing for discussion, we recommend allowing 30 minutes for completion. The teams will each have 10 minutes to decide how to fairly split the total of the pot amongst everyone in the room. - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. The training itself was quite challenging as it was perceived to be a big change to how our managers currently operate however, I used the exercise to introduce the final part of the day. Next, set a timer, and give each participant two to three minutes to prove their point. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. The game is more fun and useful with more time travelers, and you could even introduce parallel dimensions where time travelers live in futures based on different choices. For example, if you ask: What drinks do you like? the person who answers can say a lot of things and elaborate. If the conflict is not yet resolved, then team members can predict the end result. ). This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. What a lovely exercise. It is, after all, fake money and no one is going to lose anything at the end of the day! Notes:A great exercise to demonstrate our role in conflict with others. Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. I'm in danger of over-using this fantastic exercise! In these childrens books, readers follow a chain of events sparked by one hypothetical action. I read the story and encourage delegates to take notes (perhaps after a session on speed writing). Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. Two truths and a lie | 4. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. What I particularly like about this exercise is that it can be adapted to use in a variety of different sessions. (function() { The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. - Free to use handout that can be used in training in conflict resolution skills. 28-Jul-2017 Its a good influencing skills example as well. These sheets of paper can be taped to a board or somewhere in the classroom. If you give a mouse a cookie, hes going to ask for a glass of milk.

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